Case Study: How Lynch Lawyers Transformed Their Medical Record Retrieval Process
Shere Saidon
CEO & Founder at LlamaLab
Lynch Lawyers, a rapidly growing personal injury firm, transformed their case management process by implementing LlamaLab's medical record retrieval service. This change shifted their record retrieval from a mid-case burden to an early-stage advantage, while eliminating unpredictable costs and administrative overhead.
The Challenge
Before LlamaLab, Lynch Lawyers faced common industry hurdles:
- Medical record retrieval typically delayed 6+ months into cases
- Unpredictable and often excessive retrieval costs
- Significant administrative burden on staff
- Time-consuming follow-up with medical providers
- Inconsistent record quality and completeness
Medical record retrieval was our biggest operational headache. The costs were unpredictable, and the delays were affecting our ability to properly evaluate cases early on.
Arthur LynchManaging Partner, Lynch Lawyers
The Solution
LlamaLab provided a comprehensive solution:
Same-Day Record Retrieval
Rapid medical record retrieval system that delivers results within 24 hours.
Key Benefits
- Immediate case evaluation
- Quick identification of case merit
- Reduced waiting periods
- Faster case progression
Transparent Pricing
Simple, flat-fee pricing structure with no hidden costs or surprise fees.
Key Benefits
- Predictable budgeting
- No per-page fees
- Unlimited re-retrievals
- Cost-effective scaling
Easy Updates
Simple process for requesting updated records throughout the case lifecycle.
Key Benefits
- One-click updates
- Automated follow-ups
- Complete record maintenance
- Effortless tracking
The Transformation
LlamaLab's implementation led to immediate improvements:
1. Early Case Evaluation
- Medical records retrieved at intake
- Immediate case merit assessment
- Informed strategy development from day one
- Reduced resource investment in non-viable cases
2. Cost Management
- Predictable flat-fee pricing
- Eliminated excessive copy costs
- No surprise charges
- Simplified budgeting process
3. Operational Efficiency
- Reduced administrative burden
- No need for additional staff hiring
- Streamlined record management
- Automated follow-up process
LlamaLab's flat-fee pricing and same-day retrieval have transformed how we operate. We now evaluate cases with confidence from day one, without worrying about unpredictable costs or administrative overhead.
James LynchPartner, Lynch Lawyers
Impact on Growth
The firm experienced significant operational benefits:
Scalability
- Ability to take on more cases
- No additional administrative staff needed
- Reduced operational overhead
- Improved resource allocation
Time Savings
- 85% reduction in record retrieval time
- Eliminated follow-up calls
- Streamlined case evaluation
- Faster case progression
Cost Predictability
- Fixed per-case pricing
- Eliminated variable copy costs
- Predictable monthly budgeting
- Reduced administrative expenses
Case Intake
Immediate medical record retrieval request submitted.
Record Delivery
Complete medical records received and analyzed.
Case Evaluation
Comprehensive case assessment with complete medical history.
ROI Analysis
The financial and operational impact was substantial:
- Time Savings: 85% reduction in record retrieval time
- Cost Reduction: 40% decrease in per-case record retrieval costs
- Growth Capacity: 50% increase in case intake capacity without additional staff
As a growing firm, operational efficiency is crucial. LlamaLab gives us the freedom to scale without the traditional growing pains of hiring and training new staff.
James LynchPartner, Lynch Lawyers
The New Standard
Lynch Lawyers has established a new operational standard:
- Medical records retrieved at initial case evaluation
- Predictable monthly record retrieval budget
- Streamlined case management process
- Improved client service delivery
Looking Forward
With LlamaLab's solution in place, Lynch Lawyers continues to:
- Scale operations efficiently
- Take on more complex cases
- Maintain lean administrative overhead
- Focus resources on client service
LlamaLab hasn't just solved our record retrieval problems - it's given us the operational freedom to grow our practice the way we want to.
Michael LynchSenior Partner, Lynch Lawyers
Take Action
Ready to transform your medical record retrieval process? Schedule a demo to see how LlamaLab can help your firm grow efficiently.
Want to learn more about predictable pricing and same-day retrieval? Contact us for a personalized consultation.
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